SECTION 1- RETURNS
Our policy lasts 30 days. If 30 days have gone by since you purchased your order, unfortunately we cannot offer you a refund or exchange.
If the return/exchange does not pass inspection, it will be mailed back to you. Please insure that the following are addressed before inquiring to return for a refund or an exchange.
- Please return the item in the condition it was packaged and sent with original packaging.
- If there is excessive wrinkling and damage to the bag, the return is subject to DENIAL.
-All items must be unworn and unwashed.
- Original tags must be attached.
- Items covered in animal/human hair will NOT be accepted.
- Items that smell like smoke, cologne, or deodorant will NOT be accepted.
- It may take up to 7 -10 business days for returns to be processed.
- ALL items on SALE are FINAL. No refunds, returns or exchanges allowed.
SECTION 2- REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 - 14 days
SECTION 3- LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at CONTACT@DIVINITY1.CO.
SECTION 4- SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
SECTION 5- EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CONTACT@DIVINITY1.CO and send your item to: 1403 Yanceyville St. SUITE C, Greensboro, NC 27405
SECTION 6- DISCLAIMER
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you refuse a package, the shipping will not be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.